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FAQ / Support

The Product

What exactly am I actually purchasing?

How can I use the sounds?

What is a Zip file?

What Exactly Does the Zip (Full) Contain?

How do I open a Zip file?

I've downloaded some of the free samples from your web site, what can I do with them?

I have downloaded some Libraries as Reason Refill, i would like to have it all as Ableton Live Libraries. Is it possible?

How do I download the product? Where's the link?

I need more than one format of the samplepack

Purchasing

What if a School, College, Studio or other institution purchases a product?

How quickly do you send out physical orders?

Legal Aspects

Who else can use the sounds from the product that I purchased?

Do I have to credit my use of the sounds on my album sleeve, etc?

Can I sell my CD once I have used it, or finished using it?

What are the terms of the licence?

Problem Solving

My Zip file will not extract

I have to change my password every time I log in

I was charged multiple times for my purchase

I have problems logging in

Website & General

How does the user rating system for products work?

How can I contact Loopmasters?

You can contact us Monday to Friday on the telephone - we are in the UK and answer from 10am until 5.30pm, the number is below for your information.

Tel: +44 (0)1273 692 313

We also have a contact form at the site where you can email us, we usually respond the same day - unless its at a weekend.

Our Full Postal Address is:-

Loopmasters Ltd

The Ironworks

Blackman Street

Brighton, BN1 4GD, UK