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FAQ / Support

The Product

What exactly am I actually purchasing?

How can I use the sounds?

What is a Zip file?

What Exactly Does the Zip (Full) Contain?

How do I open a Zip file?

I've downloaded some of the free samples from your web site, what can I do with them?

I have downloaded some Libraries as Reason Refill, i would like to have it all as Ableton Live Libraries. Is it possible?

How do I download the product? Where's the link?

I need more than one format of the samplepack

Purchasing

What if a School, College, Studio or other institution purchases a product?

How quickly do you send out physical orders?

Legal Aspects

Who else can use the sounds from the product that I purchased?

Do I have to credit my use of the sounds on my album sleeve, etc?

Can I sell my CD once I have used it, or finished using it?

What are the terms of the licence?

Problem Solving

My Zip file will not extract

The most likely cause of this is that the file has not been downloaded in full and the zip is corrupt.

You will need to download the File again, if you use all of your 3 download attempts and are still having problems, contact us via Contact form.

For the best chance of success we recommend that you:-

1. Delete fully the file/s downloaded so far which were incomplete and empty recycle bin
2. Restart your machine and clear your cache
3. Ensure you have a good, constant connection to the intenet.
4. Choose to save to a local rather than removable drive
5. do NOT use download acceleration software - it will not work

I have to change my password every time I log in

I was charged multiple times for my purchase

I have problems logging in

Website & General

How does the user rating system for products work?

How can I contact Loopmasters?