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FAQ / Support

The Product

What exactly am I actually purchasing?

How can I use the sounds?

What is a Zip file?

What Exactly Does the Zip (Full) Contain?

How do I open a Zip file?

I've downloaded some of the free samples from your web site, what can I do with them?

I have downloaded some Libraries as Reason Refill, i would like to have it all as Ableton Live Libraries. Is it possible?

How do I download the product? Where's the link?

I need more than one format of the samplepack

Purchasing

What if a School, College, Studio or other institution purchases a product?

How quickly do you send out physical orders?

Legal Aspects

Who else can use the sounds from the product that I purchased?

Do I have to credit my use of the sounds on my album sleeve, etc?

Can I sell my CD once I have used it, or finished using it?

What are the terms of the licence?

Problem Solving

My Zip file will not extract

I have to change my password every time I log in

If you experience this problem, that means you have not activated your account. Registration at Loopmasters.com is a two-step process.

When you registered for the first time you were sent an email with an activation link with "Please activate your new account" as the subject. Clicking that link completes the registration process and makes you an active user. Please check your spam filter for that activation email if you have not found it in your Inbox. 

If you do not have that email for some reason, contact us and we will activate your account for you. Please state your user name and email addres in your message.

Also - please remember to log in using your user name, NOT your email address.

I was charged multiple times for my purchase

I have problems logging in

Website & General

How does the user rating system for products work?

How can I contact Loopmasters?