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FAQ / Support

The Product

What exactly am I actually purchasing?

How can I use the sounds?

What is a Zip file?

What Exactly Does the Zip (Full) Contain?

How do I open a Zip file?

I've downloaded some of the free samples from your web site, what can I do with them?

I have downloaded some Libraries as Reason Refill, i would like to have it all as Ableton Live Libraries. Is it possible?

How do I download the product? Where's the link?

I need more than one format of the samplepack

Purchasing

What if a School, College, Studio or other institution purchases a product?

How quickly do you send out physical orders?

Legal Aspects

Who else can use the sounds from the product that I purchased?

Do I have to credit my use of the sounds on my album sleeve, etc?

Can I sell my CD once I have used it, or finished using it?

What are the terms of the licence?

Problem Solving

My Zip file will not extract

I have to change my password every time I log in

I was charged multiple times for my purchase

It has happened a few times that technical issues were being solved by third parties at a moment when a user was making a purchase. At such moments the site was very slow.

If you experience substantial site slow-down in the check-out process:

DO NOT click the "Continue" button many times; and

DO NOT try to refresh the page.

If you still get charged more than you should have been, we will refund the excess amount. Although we notice that, we still ask you to send us a message through our Contact form. 

I have problems logging in

Website & General

How does the user rating system for products work?

How can I contact Loopmasters?