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FAQ / Support

The Product

What exactly am I actually purchasing?

How can I use the sounds?

What is a Zip file?

What Exactly Does the Zip (Full) Contain?

How do I open a Zip file?

I've downloaded some of the free samples from your web site, what can I do with them?

We provide you with the free samples for demonstration purposes only, so that you can get a sense of what is included in the full release package.  Since you have not purchased the licence for these samples, you are not free to use them in any commercial capacity.

In plain English that means that if you want to make money in any way from any of the samples you download, you need to purchase the release - in doing so you purchase a non-transferable lifetime royalty-free licence to use the samples in any way you wish. We hope you agree that that's a fair deal, especially given the quality sounds Loopmasters work hard to bring you. Feel free to use the samples and sounds in any way you see fit until the point that yuou may release a track, or use the sounds commercially in any way - at that point please purchase the product to get your lifetime licence to use the sounds commercially.

I have downloaded some Libraries as Reason Refill, i would like to have it all as Ableton Live Libraries. Is it possible?

How do I download the product? Where's the link?

I need more than one format of the samplepack

Purchasing

What if a School, College, Studio or other institution purchases a product?

How quickly do you send out physical orders?

Legal Aspects

Who else can use the sounds from the product that I purchased?

Do I have to credit my use of the sounds on my album sleeve, etc?

Can I sell my CD once I have used it, or finished using it?

What are the terms of the licence?

Problem Solving

My Zip file will not extract

I have to change my password every time I log in

I was charged multiple times for my purchase

I have problems logging in

Website & General

How does the user rating system for products work?

How can I contact Loopmasters?