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FAQ / Support

The Product

What exactly am I actually purchasing?

How can I use the sounds?

What is a Zip file?

What Exactly Does the Zip (Full) Contain?

How do I open a Zip file?

I've downloaded some of the free samples from your web site, what can I do with them?

I have downloaded some Libraries as Reason Refill, i would like to have it all as Ableton Live Libraries. Is it possible?

Yes, no problem -  please send us the requests order id and which products you would like in the additional format and we will change your profile which will let you download in your preferred format/s as long as they are
available for that product.

When you buy a product from us - you buy a single user lifetime licence to use the sounds in your musical compositions, and so we are happy to provide the sounds to you in the most useful format for your needs at that time.

How do I download the product? Where's the link?

I need more than one format of the samplepack

Purchasing

What if a School, College, Studio or other institution purchases a product?

How quickly do you send out physical orders?

Legal Aspects

Who else can use the sounds from the product that I purchased?

Do I have to credit my use of the sounds on my album sleeve, etc?

Can I sell my CD once I have used it, or finished using it?

What are the terms of the licence?

Problem Solving

My ZIP file will not extract

I have to change my password every time I log in

I was charged multiple times for my purchase

I have problems logging in

I Did Not Receive The Activation Email

Website & General

How does the user rating system for products work?

How can I contact Loopmasters?

Where is the 2GB of free samples I can download?

How can I use my Virtual Cash?