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FAQ / Support

The Product

What exactly am I actually purchasing?

How can I use the sounds?

What is a Zip file?

What Exactly Does the Zip (Full) Contain?

How do I open a Zip file?

I've downloaded some of the free samples from your web site, what can I do with them?

I have downloaded some Libraries as Reason Refill, i would like to have it all as Ableton Live Libraries. Is it possible?

How do I download the product? Where's the link?

I need more than one format of the samplepack

We don't bundle the various formats together because the size of the files you download would be too big. However, if you still wish to have access to more than one format - please contact us. We will replace the format of your choice in your profile within 24 hours (on a working day). Please use our contact form  or send an email to support@loopmasters.com and provide us with the order number for quicker processing of your request.

Purchasing

What if a School, College, Studio or other institution purchases a product?

How quickly do you send out physical orders?

Legal Aspects

Who else can use the sounds from the product that I purchased?

Do I have to credit my use of the sounds on my album sleeve, etc?

Can I sell my CD once I have used it, or finished using it?

What are the terms of the licence?

Problem Solving

My ZIP file will not extract

I have to change my password every time I log in

I was charged multiple times for my purchase

I have problems logging in

I Did Not Receive The Activation Email

Website & General

How does the user rating system for products work?

How can I contact Loopmasters?

Where is the 2GB of free samples I can download?

How can I use my Virtual Cash?